Salon policy.
Booking your visit
Book ahead so your technician is ready for you. Walk-ins are always welcome.
Book online any time, or call 360‑757‑6245 during opening hours.
Double-check your details (name, phone and services) when you book. We use them to confirm your visit and send a reminder. We may not be able to add a service that wasn’t booked.
Running late
The next client is booked right after you, so please call if you’re running behind.
Up to 10 minutes: we’ll go ahead as booked.
More than 10 minutes: we may need to shorten or drop part of your service.
15 minutes with no word: we’ll release your chair and count it as a missed appointment.
Changing or cancelling
Please give us a day’s notice so we can offer the time to someone else.
24+ hours before: free to change or cancel.
Less than 24 hours before: 50% of your booked services.
Missed appointment: full price of your booked services.
Declining services at the salon: the same fees apply, since that time was set aside for you.
Repeated cancellations or no-shows: if it becomes a pattern, we may not be able to accept future bookings.
Group and party appointments
Deposit required: $50 for 3–5 people, $100 for 6 or more. Deposits are non-refundable.
No-shows: $30 per person who doesn’t attend.
Changes: allowed up to 24 hours before. Group appointments can’t be cancelled.
Health and safety
Your health comes first: let us know about any allergies, medical conditions or pregnancy before your service, so we can choose treatments that are right for you.
Clean tools, every time: we keep strict hygiene standards and sterilize all tools and equipment after each use.
Health concerns: for everyone’s safety, we may need to reschedule if you have a contagious nail or skin condition, an open or infected wound in the treatment area, or a condition our services could make worse.
We may refuse service to anyone who is rude or disrespectful to our staff or other clients.
Children: kids under 10 who aren’t getting a service need to stay with you at all times, as many of our products are harmful if swallowed or touched to unprotected skin.
Refunds and fixes
Services are non-refundable, but we want you to love your nails.
During your service: tell us if you’re unhappy and we’ll redo it free, unless you already checked and approved the result with your technician.
After you leave: the service is considered accepted.
Scratched or misshapen nails: let us know within 24 hours and book a fix within 7 days.
Not covered: changes of mind, and damage from lack of care (broken, chipped or lifting nails). Repairs for these are charged.
Payment and gift cards
We accept: Cash, Visa, MasterCard, Discover, American Express and gift cards. No checks.
Gift cards never expire. If you see a date on yours, ask us.
Gift cards can’t be redeemed for cash, exchanged, transferred or cancelled, and may not combine with some promotions. Lost or stolen cards can’t be replaced.
Personal items
We’re not responsible for items damaged during services. Take care around polish, and check you have everything before you leave.
Questions, feedback and concerns
We want every visit to feel right. Please:
Ask for the service you’d like, or our salon manager if you’re unsure.
Speak up during your service so we can adjust right away.
Tell the salon manager right away about any concern.
For complaints or feedback, call us at 360‑757‑6245 or email hello@tammynailsandspa.com.